Service Level Agreements
Koru Medical will work with you to determine your individual support needs. With their support framework, Koru Medical creates a mutually accepted Service Level Agreement. Koru Medical work closely with you as a team to resolve and to prevent issues. They provide worry free all-inclusive support that covers assistance, advice, labour, travel and parts.
Typically Koru Medical maintenance services cover hardware and software, focusing on:
- Preventative Maintenance
- Remote monitoring and support;
- On-site corrective maintenance during and out of office hours;
- Software update and upgrade programmes;
- Courtesy equipment.
Please contact Koru Medical to discuss how they can improve your workflow and systems integration.
